Customer Terms
Refund Policy
Dao Movement sells downloadable digital courses. Please read this policy carefully before making a purchase.
All Sales Are Final
Dao Movement exclusively sells digital products (downloadable video courses, PDF guides, and other electronic content). Upon purchase, you immediately and irreversibly gain access to the product, including its usage rights and intellectual property. Once a digital product has been downloaded or accessed, it cannot be returned. For this reason, we do not offer refunds, exchanges, or returns under any circumstances. By completing a purchase, you acknowledge and agree that you waive any right to a refund or return.
Why Digital Products Are Non-Refundable
Unlike physical goods, digital products cannot be “returned” in any meaningful way. Once a customer downloads or accesses a course, they have permanently obtained the content — the knowledge, techniques, and materials cannot be taken back. Granting a refund after delivery would effectively allow the customer to retain the product without paying for it, which is fundamentally different from returning a physical item.
Exceptions
The only situations in which we may, at our sole discretion, consider a remedy are:
- Duplicate charge: You were charged more than once for the same product due to a technical error.
- Access failure: The product file is confirmed to be corrupt or permanently unavailable, and our support team is unable to restore access after reasonable troubleshooting.
In such cases, please contact us within 7 days of purchase. We may offer a replacement download, store credit, or a refund depending on the situation. No remedies will be offered after 7 days.
How to Contact Us
For any questions about this policy, or to report a technical issue, email us at support@daomovement.com or use the contact form on our Contact page. Please include your order email, product name, order number, and a clear description of the issue.